Customer Community Software
Build engaged customer communities with Gainsight
Create a single customer community platform for your users to connect, share best practices, provide feedback, and build a stronger relationship with your product.
Fueling Growth Through Communities Around the Globe
Empower your customers to self-serve with community software.
Bring your self-serve resources and product best practices together in a single location to create powerful, personalized customer experiences that drive adoption, retention, and engagement with our community software.
Analytics
Robust Customer Community Platform Insights That Demonstrate ROI
Track community activity and watch as your online customer community gives you real-time insights into product satisfaction, self-service resolution, engagement, and more! Connect community data to your Gainsight Customer Success for a complete 360° view of customer health.
Integrations
Create Unparalleled Customer Experiences with Powerful Integrations
Simplify how customers find answers by integrating your tech stack and leveraging federated search making it easy to find content from other systems directly in your customer community platforms hub.
Engage, Connect, Grow
Build stronger customer relationships through community
Leverage Gainsight’s customer community software to build a vibrant platform where users can connect, share ideas, and collaborate to solve problems while nurturing meaningful relationships with your brand and each other. These real-life interactions facilitate knowledge-sharing, create deeper engagement, and make customers feel vital to your team’s success, thus reinforcing brand loyalty and allowing you to strategize plans for your brand.
Do More with Less
Scale customer support without increasing costs
Our customer community platform solution empowers users to become knowledge experts, answer queries, share best practices, and create valuable content. It allows you to create an environment where users can instantly secure practical responses to common questions. This approach will cost your brand next to nothing for this vital firsthand information, and result in a drastic decline in response times and a substantial increase in customer satisfaction.
Customer value realization sits at the nexus of our relationship with our customers. Thanks to Gainsight, we’ve made it easier for customers to do business with us. We nurture and empower them with information and education, and then we cultivate advocacy that will drive us forward.
FAQs About Customer Community Software
Community software enables businesses to create online spaces where customers connect, exchange ideas, and access resources. Gainsight’s customer community software includes knowledge bases, discussion boards, messaging, and event management tools. Brands gather customer insights, highlight product features, identify accounts needing assistance, and strengthen relationships while determining customer needs and behavior patterns.
Gainsight’s customer community software establishes multiple touchpoints throughout the customer journey. Businesses invite participation in discussions with peer and expert responses. Gamification elements like leaderboards and badges incentivize active engagement. Customer community platforms transform passive users into brand advocates who mentor newcomers, contribute content, and represent your business positively, generating greater credibility than conventional marketing.
Help desks provide one-on-one resolutions through tickets, while community software creates environments where customers help each other with team guidance. In online customer communities, knowledge sharing happens organically, and answered queries become permanent resources. Customer community platforms build inter-customer connections and belonging that help desks can’t provide. A combined approach creates a complete support system.
Measure community software success through value realization, revenue impact, and engagement metrics. Track participation rates, content creation, activity levels, and response times. Gainsight’s customer community platform offers tools to track these metrics for accurate ROI calculation. Create dashboards detailing community activities and their effects to determine which are most critical.
Reliable customer community platforms employ robust security with role-based access controls. Gainsight’s customer community software uses encryption for data in transit and at rest, complying with SOC II, HIPAA, and GDPR standards. Our online customer community provides administrator controls to address issues and flexible data retention policies matching your company guidelines.
Effective customer community software should be user-friendly, feature responsive search, and integrate with support systems and CRMs. The ideal customer community platform needs spaces for different customer segments, content management tools, and robust security controls. Gainsight’s software offers comprehensive analytics, multilingual support, and scalability to foster valuable connections.